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Refund policy

Returns & Refunds Policy

1. Change of Mind

We are happy to accept returns for change of mind, provided the product meets the following conditions:

  • The product is unwashed, unused, in its original condition with the factory seal and packaging intact;
  • Returned within 30 days of purchase and in the same condition as received;
  • Not a clearance or discontinued item;
  • Returned together with any free or bonus items provided at purchase;
  • Not a food product.

Please note:

  • A AUD $10 handling fee per order applies for all change-of-mind returns or cancellations.
  • Shipping fees (if applicable) are non-refundable.
  • Refunds are for the cost of the product only, excluding shipping.
  • Refunds will be issued as store credit.

2. Returns due to Customer’s Own Reasons

If your parcel is returned due to:

  • Incorrect recipient name or address provided;
  • Failure to collect the parcel from the post office or collection point within the required timeframe;
  • Any other reason caused by the customer.

The following applies:

  • If you would like the parcel to be resent, you will need to pay the shipping fee for the second delivery.
  • If you cancel the order, the initial shipping fee will be deducted and an AUD $10 per order handling fee will be charged for warehouse processing. The remaining balance will be refunded as store credit.

3. Faulty or Incorrect Items

  • If a product is faulty, damaged, or not working properly, please contact our Customer Service Team immediately.
  • If the product is significantly different from the description on our website, we will gladly accept the return and arrange a refund or replacement.

4. Order Cancellation

  • If your order has not yet entered the picking and packing process at the warehouse, you may cancel it.
  • If the order has not been dispatched, a store credit will be issued.
  • If the item has already been shipped, please wait for delivery before lodging a return request.

5. Baby Food Shelf Life

Due to varying shelf lives from different food manufacturers, as well as variations in ingredients used for each product, baby food products are guaranteed to have more than 30 days of shelf life remaining on the date of dispatch. Thank you for your understanding.

Please also note that dates shown in formats such as “2020.1” indicate the product is valid until the end of that month, not the beginning.

6. Consumer Guarantees

Under the Competition and Consumer Act 2010 and other applicable State and Territory consumer laws, you are entitled to a replacement, repair, or refund if:

  • The goods are faulty;
  • The goods are wrongly described;
  • The goods are different from a sample shown;
  • The goods do not do what they are supposed to do.

These consumer guarantees are statutory rights that cannot be excluded or limited, and they are in addition to any voluntary manufacturer warranties.

Please note:

  • Goods must be returned within a reasonable period;
  • You may be required to demonstrate that the fault was not caused by you;

• • Consumer guarantees do not apply where goods became unacceptable due to fair wear and tear, misuse, failure to follow manufacturer’s instructions, or lack of reasonable care.

This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.

7. Contact Us Before Returning Products

Please contact Panda Kids & Baby (Email: info@pandakids.com.au) for any Returns & Refunds enquiry before you post the products back to us.